Problem with an order?
Open your order page (the link is in your order email) and open a support ticket there. That way our crew sees your order right away.
Sign in with the email you bought with to see all your orders and tickets.
🎁 Free 5M: claim it
Delivered in under 3 minutes, 24/7
Pay with crypto, card, Apple Pay or Google Pay
🔥 40% off everything: 1B for $29.99
Contact
Need a hand?
Questions about an order, or anything else? Here's how to reach our crew.
Anything else?
Questions about payments, privacy or anything that isn't about an order? Send us an email.
donutheistsupport@gmail.com
Quick answers
Delivery time, payment methods, refunds: most answers are already in our FAQ.
Help us help you faster
- Your order ID (it's in your order email)
- The Minecraft username on the order
- What went wrong, in a few words
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Claim your free 5M Free 5M is paused Check your email ✅ Sent! Check /bal on DonutSMP Player not found Your 5M is confirmed
Confirm your email and we'll pay 5M straight to your Minecraft account. No purchase needed.
No Minecraft account with that username.
We couldn't check this name right now. Make sure it's spelled exactly like in-game.
Bedrock names can't be checked automatically, so make sure it matches your name on DonutSMP.
Bedrock names get the dot in front automatically, like .YourName.
The free 5M is taking a short break. Come back a bit later.
We sent a 6-digit code to .
Can't find it? Check your spam folder.
One free 5M per person and per Minecraft account. We'll email you a 6-digit code. Privacy policy
It usually arrives within a few minutes. You don't need to be online.
Enjoy! Want more? Our packs are delivered in under 3 minutes.
Pick a packThat player doesn't exist on DonutSMP. Join DonutSMP once, then contact support.
Contact supportWe couldn't send it automatically; our team will send it soon.