Frequently asked questions

Everything you need to know before your first heist.

Usually within a minute, any time of day: delivery is automatic, 24/7. Not delivered within 30 minutes? Open a ticket and you get a full refund.
You enter your Minecraft username at checkout. As soon as your payment clears, the money is paid automatically to that username on DonutSMP, and your order page shows when it's done.
No. We pay it straight to your username, so you can be offline. The money is in your balance next time you join.
Open a ticket right away. If we haven't delivered yet, we'll fix it. Once money has been sent to another player we can't take it back, so double-check the spelling.
Crypto (Bitcoin, Litecoin, Ethereum, Solana, USDT or USDC), card, Apple Pay or Google Pay. Card payments go through Whop.
Yes. Use the custom amount slider under the packs to pick exactly how much you want, from 50M up to what we have in stock.
No. DonutHeist is an independent shop, not affiliated with DonutSMP, Mojang or Microsoft.
Not delivered within 30 minutes? You get a full refund: just open a ticket. Once the money is delivered, the sale is final. See our refund policy for the details.

Still stuck?

Open a ticket and our crew will sort it out.

Open a ticket